Fortune 500 Insurance Company
	We are working with a large insurance company to develop some of their middle-level managers to the next level of performance. This company has plenty of in-house training and development programs, but they felt our Management Development program would really make a big difference in the development of their middle level of managers.

Automobile Dealership #2

Strategic Planning: A large PA-based dealership wanted assistance in getting 22 managers to develop a strategic plan along with related departmental goals. They needed a framework for managing their goals, and they needed to focus on those critical success factors that would make them triumph over their competitors. They hired us because of our ability to facilitate meaningful and focused discussions leading to a succint strategic plan. Contact information is available on request.

Large Alarm Security Company - 1st Project

One of the biggest alarm system companies in the US hired us when its largest division sought to develop its managers, supervisors and customer service representatives. The company installs, supports and monitors a wide variety of alarm systems. Our unique attitude development methods were the key to the company's hiring decision, and it was the key to their satisfaction. We also performed a behavioral talent assessment on each employee, from which we made recommendations about the direction of their development and careers. Contact information available upon request.

Fortune 500 Service Company

Quintessence is presently working with a very large company whose business involves transportation and remediation. We are facilitating the professional development of supervisors for a regional division of the client company. The participants are becoming more effective leaders largely because of the attitude development and goal achievement aspects of the Quintessence development process. Contact information is available upon request.

Municipal Water Utility #2

Customer Service Staff Development: A medium-sized municipal water utility serving 25,000 residential, commercial and industrial customers in NJ. Their goal was to improve attitudes of their customer service staff and make them more proactive in solving customer problems and improving internal business processes. They hired us because we incorporate process improvement in ALL of our development processes and we achieve lasting attitude improvement. Results: development in process. Contact info available on request.

Automobile Dealership #1

Organizational Performance: A PA-based multiple-brand dealership wanted to improve their understanding of employees, identify promotable talent, develop a successful method for selecting new recruits, and develop methods to increase customer loyalty. They hired us because of our unique approach to "suping-up" the performance of organizations by understanding the inter-relationships between PEOPLE and PROCESS. Reference letter available on request.

Large Alarm Security Company - 2nd Project
	We were asked to develop the company's top ten division salespeople and eight sales managers. The company installs, supports and monitors a wide variety of alarm systems. They selected us because of the lasting results we achieved in our first project. Our unique attitude development and goal achievement methods work! Contact information available upon request.

Disaster Recovery Company

We conducted temperament assessments and staff interviews to provide our client with valuable advice about optimizing the talent on its staff to the work done by the company. We also interviewed their customers and past customers, to re-focus the methods they use in sales, marketing and customer support. Lastly, we assisted them in the formulation of their 5-year capital plan. Client contact information available on request.

Municipal Water Utility #1

Customer Service Staff Development: A medium-sized municipal water utility serving 60,000 residential, commercial and industrial customers in NJ. They wanted to change the attitudes of their customer service staff, from a monopoly-mindset to a customer-driven, competitive mindset. They hired us because our Excellence in Customer Service Process focuses on attitudes and goal-setting along with building skills & knowledge. Results: much improved customer contact skills and attitudes, and team goal-setting to improve business processes and performance. Reference letter available on request.

University Leadership Program

For the past two years, our company has been paid to present and train for the student mentoring program of a highly-respected technical university in the NY Metro area. As a result of this relationship, in April 2002, Quintessence was invited to run leadership seminars at the opening meeting of the Teen Freedom Corps. Our President, Peter LaChance, will co-teach a Leadership Seminar course in the Spring 2003 semester. Client contact information available upon request.